Help

Simple path to resolution

Customer support plays a vital role in the communication process within Twelve Horses. Our focus is to provide you with an easily accessible and simple path to product assistance and problem resolution. For general questions please visit the main Contact page here. For Technical Support please follow the information below or submit an online request here.

Support for MessageMaker™

message development, product platform and product availability

• 888-550-1212

Twelve Horses Product Practices is your main support resource for the MessageMaker™ platform. Product Practices is committed to ensuring MessageMaker's™ availability and reliability 24X7. For general questions related to your use of MessageMaker Pro™ or Xpress™, or to report system availability or technical issues, please contact your account manager.

To submit an online request for MessageMaker support click here.

Support for managed services

hosting, email, bandwidth

• 888-550-1212 (24 hours a day)

The Managed Services Group at Twelve Horses North America is dedicated to making sure the integrated solutions and hosting services we provide meet or exceed your needs. If your web site or email server is down, please call 888-550-1212. After business hours, please leave a message then press the pound key; press 3 for sending options, then select 2 to mark your message URGENT. A technician will be paged and get back to you ASAP.

Support for professional services

web site development, API integration, control panels, broken links

• 775-332-3000 x3251 (8 AM to 5 PM PST)

The Professional Services Group works diligently to provide customers with solutions for API integration; Web based applications; databases; Web site control panels and content managements systems. For help with broken images, broken redirects, broken web templates or pages, 404 errors, misspellings in body copy or graphic elements or general support for a web solution we have provided, call us direct at 775-332-3000 x3251