Expertise

Twelve Horses | Deliverability | Safe Sender

Summary of Email Client SafeSender Services:

The following email clients provide settings to add an address to either a safe list or an address book. Find your email client below and refer to the instruction page for your email client.

AOL 9 / AOL Webmail

AOL 9 and AOL Webmail both give you the choice to save an email address to your address book. You may also use the advanced AOL Spam Controls to create a Custom Sender List that will only allow email from the senders and domains in the list. In both AOL 9 and AOL Webmail, the "From" address is saved to the Address Book.

Excite Mail

Excite.com Mail provides the ability to save individual email addresses and create a Safelist that automatically delivers specific email addresses to your Inbox. In Excite Mail, the "From" address is saved to the Address Book.

Gmail

Gmail gives you the option of saving an email address to your address book. You need to save the "From" address to the Address Book.

Hotmail

Hotmail gives you the choice of saving an email address to your address book, as well as adding email addresses and domains to a "Safelist" . these addresses will not be filtered as junk mail. Hotmail gives the option to save both the "From" and "Reply To" addresses to the Address Book.

Outlook

Outlook gives you the choice of saving an email address to your address book, as well as adding email addresses and domains to a "Safe Senders" list . these addresses will not be filtered as junk mail. Outlook saves the "From" address to the Address Book.

Outlook Express

Outlook Express gives you the option of saving an email address to your address book. In Outlook Express, the "From" address is saved to the Address Book.

Thunderbird

Thunderbird allows you to save an email address to your address book, so messages from those contacts will be delivered directly to the Inbox. Thunderbird saves the "From" address to the Address Book.

Yahoo Mail

Yahoo Mail allows you to save an email address to your address book. Email sent to email addresses in your Address Book will not be filtered as Spam. In Yahoo Mail, the "From" address is saved to the Address Book.

AOL 9 / AOL Webmail SafeSender Services

AOL 9 and AOL Webmail both give you the choice to save an email address to your address book. You may also use the advanced AOL Spam Controls to create a Custom Sender List that will only allow email from the senders and domains in the list. In both AOL 9 and AOL Webmail, the "From" address is saved to the Address Book.

AOL 9

In AOL 9 the "From" address is saved to the Address Book. To add addresses to your AOL Address Book follow the instructions below:

  • 1. On the right side of the main AOL mail message screen, click Mail Options, and select Address Book.
Step 1
  • 2. On the bottom of the Address Book screen, click Add.
  • 3. Enter the contact information for the person you want to add.
  • 4. Click Save when you are finished.

If you are using AOL Spam Controls and only allowing mail from senders on your Custom Sender List, you can add an email address to this list.

  • 1. From the top main screen menu, select the Safety menu and then select Spam Controls.
Step 1
  • 2. From the bottom of the Mail and Spam Controls dialog box, in the Additional Spam Filters section, select     Edit (located next to the Sender Filter).
Step 2
  • 3. From the Sender Filter dialog box, click the Use a Custom Sender List link.
Step 3
  • 4. From the Custom Sender List dialog box, enter the email address you want to add.
  • 5. Click Add, then click Save.
Steps 4 & 5


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AOL Webmail

In both AOL 9 and AOL Webmail, the "From" address is saved to the Address Book. To add addresses to your AOL Address Book follow the instructions below.

  • 1. On the right of the main AOL message screen, click Addresses.
Step 1
  • 2. Click the New dropdown menu on the navigation bar and select New Contact. The Edit Contact page     displays.
  • 3. Enter the contact information for the person you want to add. Click Save.
Steps 2 & 3

If you are using the AOL Spam Controls and are only allowing mail from senders on your "Custom Sender List", you can add an email address to this list as well:

  • 1. On the right of the AOL main mail page, click Settings.
Step 1
  • 2. On the Settings page, click Spam Controls. The Advanced Spam Filter settings will display.
Step 2
  • 3. Under Additional Spam Filters, click Control Who I Get Mail From.
Step 3
  • 4. When the Control Who I Get Mail From screen displays, click the Customer Sender List link from the radio     button item Allow mail from only the senders on my Custom Sender List.
Step 4
  • 5. On the Customer Sender List, enter an email address or the domain and click Add. When you are finished,     click Save.
Step 5

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Excite Mail SafeSender Services

Excite.com Mail provides the ability to save individual email addresses and create a Safelist that automatically delivers specific email addresses to your Inbox. In Excite Mail, the "From" address is saved to the Address Book.

  • 1. On the right of the Excite Inbox page, click Mail Preferences.
Step 1
  • 2. On the Mail Preferences page, under Spam Prevention Tools, click Safe List.
Step 2
  • 3. On the Safe List page, enter one or more email addresses and then click Add.
  • 4. Click Save.
Steps 3 & 4

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Gmail SafeSender Services

Gmail gives you the option of saving an email address to your address book. You need to save the "From" address to the Address Book.

To add addresses to your Gmail Address Book:

  • 1. On the left of the Gmail Inbox page, click Contacts.
Step 1
  • 2. On the right of the Contacts page, click Add Contact.
  • 3. Enter the contact information for the person you want to add. Click Save.
Steps 2 & 3

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Hotmail SafeSender Services

Hotmail gives you the choice of saving an email address to your address book, as well as adding email addresses and domains to a "Safelist" . these addresses will not be filtered as junk mail. Hotmail gives the option to save both the "From" and "Reply To" addresses to the Address Book.

  • 1. On the right of the Hotmail Inbox page, click Options.
Step 1
  • 2. On the Mail Options page, click Junk E-Mail Protection.
Step 2
  • 3. On the Junk E-mail Protection page, click Safe List.
Step 3
  • 4. On the Safe List page, type an email address or domain, and then click Add.
Step 4

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Outlook SafeSender Services

Outlook gives you the choice of saving an email address to your address book, as well as adding email addresses and domains to a "Safe Senders" list . these addresses will not be filtered as junk mail. Outlook saves the "From" address to the Address Book.

  • 1. You may use the contextual menus to add contacts to the Safe List (to add through the Main Menus, see     below). Right-click on the email message from where you want to save the contact.
  • 2. From the right-click menu, select Junk E-mail
  • 3. From the expanded menu, select Add Sender to Safe Senders List.
Steps 1, 2 & 3

Use the following steps to add the contact using the main menus (for instructions on adding through the contextual menus, see above).

  • 1. From the main menu, click Tools, and then click Options.
Step 1
  • 2. On the Options screen, under the Preferences tab, click the Junk Email button.
Step 2
  • 3. On the Junk E-mail Option screen, click the Safe Senders tab.
Step 3
  • 4. In the Safe Sender tab, click the Add button, enter the email address or domain and click OK.
Step 4

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Outlook Express SafeSender Services

Outlook Express gives you the option of saving an email address to your address book. In Outlook Express, the "From" address is saved to the Address Book.

To add addresses to your Outlook Express Address Book, use the following step to add the contact using the contextual menus:

  • 1. Right-click on the email message from where you want to save the contact.
  • 2. From the right-click menu, select Add Sender to Address Book.
Steps 1 & 2

Use the following step to add the contact using the main menu.

  • 1. From the main screen, click Addresses.
Step 1
  • 2. From the main menu, click File, and New Contact.
  • 3. Enter the contact information for the person you want to add.
  • 4. Click OK.
Steps 2, 3 & 4

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Thunderbird Mail SafeSender Services

Thunderbird allows you to save an email address to your address book, so messages from those contacts will be delivered directly to the Inbox. Thunderbird saves the "From" address to the Address Book.

Thunderbird Mail gives you the option to whitelist your Address Book contacts:

  • 1. From the main screen, click the Address Book button.
Step 1
  • 2. From the Address Book screen, click the New Card button.
  • 3. Enter the contact information for the person you want to add.
  • 4. Click OK
Steps 2, 3 & 4
  • 5. From the main menu, click the Tools drop-down list, then select Junk Mail Controls.
Step 5
  • 6. On the Junk Mail Controls screen, click the Settings tab.
  • 7. Under White Lists, check the box Do not mark messages as junk mail if the sender is in my Address     Book.
Steps 6 & 7

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Yahoo! Mail SafeSender Services

Yahoo Mail allows you to save an email address to your address book. Emails sent to email addresses in your Address Book will not be filtered as Spam. In Yahoo Mail, the "From" address is saved to the Address Book.

To ensure messages from specific e-mail addresses are not sent to your Junk E-Mail folder, you can add them to your Yahoo! Address Book. Messages from your Yahoo! Address Book will not be delivered to your bulk folder.

  • 1. From the main Yahoo! Mail message screen, click the Addresses tab
Step 1
  • 2. From the Addresses screen, there are a number of ways to add contacts to your Yahoo! Address Book:
    • . Use the Quick Add Contact fields at the top or bottom of the address book to easily add new contacts.    Enter information in the fields provided and click Add.
    • . Click Add Contact on the left of the address book. Next, enter the contact information for the person    you want to add. Click Save Contact when you are finished.
    • . Click Quickbuilder next to Add Contact and Add List. QuickBuilder setup allows you to search your    Yahoo! Mail messages for contacts and add them to your address book. Once you get your search    results, you can use the checkboxes and add these contacts to your Address Book.
Step 2

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